Applying New Methods for Analysing Public Service Processes

Process Modelling for Service Processes - Modelling Methods Extensions for Specifying and Analysing Customer Integration

Service Provider business processes require extensive customer participation. Due to the customer’s substantial impact on the successful implementation of performance processes, measures of customer interaction must be planned meticulously. At present, there are numerous modelling techniques for a modelbased structuring of these processes. Admittedly, most of these models provide only general o...

Talking about Public Service Processes

Many discussions enforce the need to encourage Society’s involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained...

Service Orchestration - Applying Executable Processes 2004 - 07 -

Statistical Methods for Monitoring Service Processes

Introduction Statistical process control (SPC) has been widely used as an aid for managing manufacturing processes. Many books have been published which outline the basics of SPC (e.g. Feigenbaum, 1983; Juran, 1975; Oakland and Followell, 1990), and organizations such as the Ford Motor Company (1986) have also published their own guides. The underlying problem which statistical process control ...

Developing a citizen-centered model in the Iranian public sector with a new public service approach

Purpose: Citizen-centered government agencies are a prototype of new public service approach which, in effect, calls for citizenship orientation of state-owned agencies. This study aimes at developing a citizen-centered model in the Iranian public sector with a new public service approach.  Methodology: To realize this purpose, the main themes of the main subject of the study were identified u...